Use of Cookies
The use of cookies is a common practice in most websites.
What are cookies?
"Cookies" are small software labels that are stored on your computer through the browser, retaining only information related to your preferences, not including your personal data.
What are cookies for?
Cookies serve to help determine the usefulness, interest and statistics of websites, allowing for faster and more efficient browsing, eliminating the need to repeatedly enter the same information.
What kind of cookies do we use on the website?
There are two main types of cookies: session and permanent cookies. Session cookies are temporary and only saved until the user leaves the site, so they are destroyed when the browser is closed. The information obtained serves to analyze traffic patterns, which facilitates the identification of problems. The permanent cookies are stored until you delete them manually or the expiration date expires. They are used whenever the user makes a new visit to the site for a more personalized service, adjusting the navigation to their interests.
Of these, we use cookies for various purposes. Analytical cookies are used anonymously for statistical purposes. Feature cookies store user preferences. Third-party cookies measure application success and can be used to customize buttons, menus, icons, and other graphical user interface components (called widgets).
We do not store personally identifiable information in the cookies we use. We also do not use cookies to direct advertising to our users based on their browsing, or for other advertising purposes of our own or third parties.
How can you manage cookies?
All browsers allow the user to accept, reject or delete cookies, in particular by selecting the appropriate settings in their browser. You can set cookies in the "Options" or "Preferences" menu of your browser.
Note: By disabling cookies, you can prevent certain web services from working properly, affecting, in part or in full, your website navigation.
Manage Preferences - Cookie Policy
Privacy Policy
This site does not automatically collect any personal information from those who visit it, thus allowing the user to navigate anonymously.
Free data provision and acceptance of this privacy policy
Any user may freely choose to provide or not their data.
The filling out of the forms on this site is understood as a voluntary introduction of data and is understood as a declaration of acceptance by the user of this privacy policy, as well as the processing and storage of such data, for the commercial purposes for which they are intended.
The data will only be disclosed to third parties if it is necessary for the commercial purposes for which they are intended, only the personal data necessary for the provision of the service in question will be provided.
For more interaction with customers this site has a comment section, filling out this form and disclosure is understood as acceptance of consent by the user of this privacy policy, as well as the processing and storage of their content.
We reserve the right to store and use the data provided by the user until the express statement of the user to request its deletion.
We only keep the data for the period necessary to fulfill the purpose for which it was collected or for further processing.
Any personal data you provide to us will be treated with the guarantees of security and confidentiality required by the Data Protection Act.
We ensure, to the best of our knowledge and belief, that the appropriate technical measures have been adapted and organized on this site to protect personal data against unauthorized accidental or illegal destruction, alteration and / or dissemination of personal data.
Any attempt to violate the database of this site will be subject to a criminal complaint, as provided in the database law and may involve civil and criminal liability.
Your data will be processed within the European Union.
Right of access and rectification of personal data
At any time, you can ask us to access the information we have about you on this site and to rectify the information if it is incorrect or incomplete.
If the treatment depends on your consent or agreement and is done by automated means, you have the right to send the personal data previously provided, in a computer readable format.
Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be required to prove your identity so as to ensure that the personal data is shared only with your cardholder.
You should be aware that in certain cases (for example, due to legal requirements) your request may not be immediately satisfied.
Right to erase data ("right to be forgotten")
The holder of the personal data has the right to request to erase his data, without undue delay, we have the obligation to erase the personal data when it applies, namely one of the following reasons:
- Personal data are no longer necessary for the purpose for which they were collected or processed;
- The holder has withdrawn his consent for the processing of data (in cases where treatment is based on consent) and there is no other basis for such treatment;
- The holder opposes the processing and there are no prevailing legitimate interests justifying the treatment.
Responsible for Data Processing
The person responsible for the processing of personal data collected and processed through this site is Portodouro - Viagens e Turismo Unipessoal, Lda. with registered address Praceta D. Nuno Álvares Pereira, nº 20 - 3º, Sala CN, 4450 - 218 Matosinhos with the Tax Identification Number:505093561, can any interested use the following contacts: Tlf. 229 389 933 (national landline call - PT) - Tlm. 914 384 479 (national mobile call - PT) - E-mail: info@portodouro.com
Changes and Updates
From time to time, this Privacy Policy may change. Navigation on this site implies acceptance of this Privacy Policy, so we recommend you to have regular access to this section of the site in order to check the latest version.
General Conditions
Organization
PortoDouro – Viagens e Turismo Unipessoal, Lda. - Praceta D. Nuno Álvares Pereira, nº 20 – 3º, Sala CN, 4450 – 218 Matosinhos, VAT nr. 505093561, RNAVT 4528/2014 DGT.
Reservations
Whenever possible, reservations should be made in writing, online, or by phone.
Reservations are considered effective upon receipt of proof of payment of 50% of the total cruise cost.
The remaining payment must be made up to 7 working days before the event date.
Payment can be made by bank transfer, bank deposit, PayPal, or directly at our agency.
We always mention in the confirmation program the discounts regarding children.
Child rates are only valid when accompanied by adults.
After the final payment, we will send the Voucher to be presented at boarding or given to the assistant on the tours.
Complaints
Only complaints that have been submitted in writing to PortoDouro by the claimant within 5 days and presented during the service will be considered.
It will be analyzed and answered.
Canceled, delayed or changed itineraries
PortoDouro retains the right to cancel, delay or change the itinerary of any trip or program for any reason including insufficient bookings, bad weather conditions, mechanical difficulties, local strike or other reasons without penalty to PortoDouro.
Once a reservation is made, the following cancellation fees will apply:
- 30 to 10 days before departure date: 50% of total reservation.
- Until 10 days before the departure: 100% of total reservation.
- No show one day of departure 100% of total reservation.
Train
For programs that include a train, the schedule is subject to changes by CP (Portuguese Railways).
If CP is unable to provide the train service, the trip will be made by bus.
Cruises
If the minimum number of participants is not met, in which case refunds will be made to those who confirmed the reservation.
Are under the responsibility of the cruise operator which license is fixed on the ship.
Tours
Tours are the responsibility of the respective operator.
Pets
Are not allowed, except guide-dogs.
Smoking Policy
Smoking is only allowed on the exterior of the vessel (sun deck).
Insurance
Insurance is in full compliance with insurances required by Portuguese law.
Taxes
Prices include VAT (current legal tax rate).
Alternative Dispute Resolution
In case of disputes, you may report to the following:
Alternative Dispute Resolution entities (Resolução Alternativa de Litígios).
1) Provedor do Cliente das Agências de Viagens at http://www.provedorapavt.com/
2) Tourism Arbitration Commission of Portugal at http://www.turismodeportugal.pt/
3) Other Alternative Dispute Resolution entities (RAL) available at http://www.consumidor.pt, under List of RAL Entities.
