Organization
Portodouro - Serviços de Animação Turística Unipessoal, Lda. - Praceta D. Nuno Álvares Pereira, nº 20 - 3º, Sala CN, 4450 - 218 Matosinhos, VAT nr. 505093561, License DGT 38/2003.

Reservations
All reservations for each program must, whenever possible, be made in writing.
Reservations will only be effective after the payment of 30% of the total fare has been received. The remaining 70% no later than one week before the event. This may be paid cash or by bank transfer.

Complaints and claims
Complaints and claims will only be considered if reported by the claimant to Portodouro in writing within 5 days of the end of the service.

Cancelled, delayed or changed sailing itineraries
Portodouro retains the right to cancel, delay or change the itinerary of any voyage or program for any reason including insufficient bookings, bad weather conditions, mechanical difficulties, local strike or other reasons without penalty to Portodouro.

Train: In the programs that include train, the schedule is subject to changes by the Portuguese Railways. In case of difficulties by the Portuguese Railways arranging trains, the transfers will be made by coach.

Once reserved, the following cancellation charges are applied in case the reservation is cancelled by the client:
- 30 to 15 days prior to departure date: 50% of total reservation.
- 14 to 1 day prior to departure date: 100% of total reservation.
- no show one day of departure 100% of total reservation.

Insurance
Insurance is in full compliance with insurances required by Portuguese law.

Taxes 
Prices include VAT (current legal tax rate).